[Please delete the Notes when building the real course]

Notes:

The content of Faculty Support is generic and can be used across all EDSW courses.
A sub-section Seeking help from your year or cohort representatives is added for EDSW, which can be used across all EDSW courses.
Check with the course owners for the content of Technology FAQs and Course FAQs, as those two sections are course-specific.

Where to get help

If you need support or have questions, this is the place to look. Below, you will find resources that will support your learning while on this course and find answers to the most commonly asked questions.

Faculty Support

Check out the Faculty's Student Support page to learn about the academic and personal support services available at all of our campuses, including the First Year Experience Programme.
The Faculty's Contact Us page connects students to study-related information or general enquiries or to request further information. Stay up-to-date with our latest news and events through our Facebook pages.

Wellbeing always comes first

We all go through tough times during the semester or see our friends struggling. There is lots of help out there - for more information, please take a look at the university's Be Well website, which offers a range of tools and information to help you care for your physical, emotional and spiritual wellbeing so that you can thrive.

Inclusive Learning

All students are asked to discuss any impairment-related requirements privately, face to face and/or in written form with the course coordinator, lecturer or tutor.
Student Disability Services also supports students with a wide range of impairments, both visible and invisible, to succeed and excel at the university. For more information and contact details, please visit the Student Disability Services' website.

Academic Learning and English Language Support

The Learning Essentials website has a wealth of information for all students, specifically for:
- Māori students
- Pacific students
- Students with disabilities
- International students
- Rainbow students
- Student Health and Counselling Service
Explore the Library website and Academic Skills Workshops
DELNA provides support with academic English language skills
Check out the English Language Enrichment
Get advice from International Student Support

Seeking help from your year or cohort representatives

At the Faculty of Education and Social Work (EDSW), student representatives are selected from their programme year and campus group. Check out the Meet the Team page for contact information.

Finding classrooms on campus

Interactive Campus Map

The room number gives information about its location:

The first three numbers indicate the building it is in.
The first number after the dash is the floor the room is on.
The last two numbers are the room number.

Technology FAQs

Is there any IT support available for students?

Yes, view the university's Student IT Hub page to learn more about IT workshops, student email, printing, copying and scanning, and safe computing. Students can also get Microsoft Office 365, device recommendations, and long-term loan laptops if needed. Find out how to access unlimited, free and high-speed access on campus.

How does Canvas work?

Canvas is where you find all information and resources for your courses at the University of Auckland. Here is a guide for using Canvas if you need some help. You can also click the Help button on the left side menu to talk to someone about your tech issue, which is available 24/7.

How do I use Panopto?

Panopto is the tool used for accessing lecture recordings. For help, view this guide for using Panopto videos.

How do I use Zoom?

Zoom is used for any online meetings or classes where applicable. For help, view this guide for using Zoom at UoA.

How do I use Piazza?

Piazza is an online forum used in this course for discussions and Q&As. If you're stuck, please visit the Piazza Support Centre.

How do I use Microsoft 365?

Microsoft 365 is a cloud-based suite of applications that includes Excel, Word, PowerPoint, and Teams. More details can be found at Microsoft 365 Apps. You can find a wide range of training at Microsoft 365 Training.

Course FAQs

Question?

Answer...

Link

Question?

Answer...

Link